83ok Privacy Policy – How We Protect Your Data

★ Privacy at a Glance

The following cards summarise the four most important privacy commitments 83ok makes to every Bangladesh player. Full details are in the numbered sections below.

1 Information We Collect

When you register an account, deposit funds, place bets, or otherwise interact with the 83ok Platform, we collect certain categories of personal information. The specific data we collect depends on how you use the Platform and what features you access. The following categories cover the main types of information 83ok processes:

• Identity and contact data — your full legal name, date of birth, residential address, email address (if provided), and the mobile number used to register your 83ok account. This information is collected at registration and updated if you modify your account details.
• Financial data — deposit and withdrawal transaction records, the payment methods you use (such as bKash number, Nagad number, Rocket number, or card details), and your account balance history. 83ok does not store full card numbers; payment card data is tokenised by the payment processor at the point of entry.
• Gaming and usage data — your betting history, game sessions, wagering amounts, bonus claims, and platform interaction logs. This data is used to operate the Platform, resolve disputes, detect fraud, and fulfil responsible gaming obligations including the application of deposit limits and self-exclusion tools.
• Technical and device data — your IP address, device type, operating system, browser type and version, session timestamps, and general geolocation data derived from your IP address. This information is collected automatically when you access the Platform and is used for security monitoring, fraud prevention, and platform performance analysis.

2 How We Use Your Information

83ok processes personal data only for specific, lawful purposes directly related to the operation of the Platform and our obligations to players and regulators. We do not use personal data for purposes that are incompatible with the reasons for which it was collected. The principal purposes for which 83ok processes personal data are as follows:

• Account creation and management — to register your account, verify your identity as required for KYC compliance, maintain your account balance, and deliver the gaming and betting services you have requested.
• Payment processing — to process deposits made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests to the verified payment method associated with your account.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multiple account registration, and other prohibited conduct. This includes sharing data with payment processors and fraud detection services where necessary.
• Responsible gaming obligations — to apply deposit limits, self-exclusion periods, and session reminders as set by you; to monitor account activity for signs of problem gambling; and to flag accounts for review where patterns suggesting harmful play are identified.
• Customer support — to respond to your support queries, investigate account-related issues, and maintain a record of communications between you and the 83ok support team for quality assurance and dispute resolution purposes.

3 Legal Basis for Processing

83ok processes your personal data on the following legal grounds, each of which applies to the specific processing activities described above:

4 Sharing Your Information

83ok does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances, and only to the extent necessary for each purpose:

• Service providers and processors — 83ok shares data with carefully selected third-party service providers who process data on our behalf and under our instruction. These include payment processors (for bKash, Nagad, Rocket, Visa, and Mastercard transactions), game content providers (including Pragmatic Play, Evolution Gaming, Ezugi, and others), fraud detection services, and customer support infrastructure providers. All service providers are contractually required to maintain data confidentiality and may not use your data for their own independent purposes.
• Legal and regulatory authorities — 83ok will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or lawful government request. We will, where legally permitted, notify you of such disclosure.
• Business transfers — in the event that 83ok undergoes a merger, acquisition, asset sale, or corporate restructuring, player data may be transferred to the acquiring or successor entity as part of that transaction. We will notify affected players in advance of any such transfer where required by applicable law.

5 Cookies and Tracking Technologies

83ok uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you access the Platform. The following types of cookies are used on the 83ok Platform:

• Essential cookies — required for the Platform to function. These include session management cookies that keep you logged in during your visit, security cookies that prevent cross-site request forgery, and load-balancing cookies that distribute traffic across 83ok's server infrastructure. Essential cookies cannot be disabled without breaking core Platform functionality.
• Analytics cookies — used to collect aggregate, anonymised information about how players use the Platform, including which pages are visited most frequently, average session duration, and navigation patterns. This data helps 83ok identify areas for improvement and optimise the player experience. Analytics cookies do not identify you personally.
• Preference cookies — store your Platform settings between sessions, such as your preferred language, display preferences, and any responsible gaming notification settings you have configured. These cookies improve convenience by remembering your choices so you do not need to re-enter them on each visit.

6 Data Security

83ok implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. All data transmitted between your device and the 83ok Platform is encrypted using SSL (Secure Sockets Layer) technology. Our server infrastructure uses access controls, firewalls, and intrusion detection systems to prevent unauthorised access to the databases in which your personal data is stored.

While 83ok takes all reasonable steps to safeguard your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You also play an important role in keeping your account secure: use a strong, unique password, do not share your login credentials with anyone, and contact 83ok support immediately if you suspect that your account has been accessed without your authorisation.

7 Data Retention

83ok retains your personal data for as long as your account remains active and for a period after account closure as required by applicable legal and regulatory obligations. Transaction records, KYC documentation, and account history are retained for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping requirements. Gaming and session logs are retained for a minimum of three years. After the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you.

8 Your Privacy Rights

As a player on the 83ok Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the 83ok support team using the email address shown in the footer of this page. We will respond to all valid requests within 30 days.

• Right of access — you have the right to request a copy of the personal data 83ok holds about you, together with information about how it is being used and the categories of third parties it has been shared with.
• Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain account details (such as your mobile number or address) directly through your account settings.
• Right to erasure — you have the right to request that 83ok delete your personal data. This right is subject to our legal retention obligations: we cannot delete data that we are required by law to keep. Where erasure is possible, we will carry it out promptly and confirm deletion to you in writing.
• Right to restrict processing — in certain circumstances (for example, where you contest the accuracy of data we hold), you may request that we restrict our processing of your personal data to storage only, pending resolution of the issue.

To exercise any of the above rights, please contact 83ok support using the email address shown in the footer of this page. Include your registered mobile number or account username in your request so we can verify your identity before processing it. We do not charge a fee for processing privacy rights requests, and we will respond within 30 calendar days of receiving a valid, verifiable request.

9 Children's Privacy

83ok is an adult gambling platform strictly intended for persons aged 21 years and above. We do not knowingly collect, process, or retain personal data relating to any person under the age of 21. If 83ok becomes aware that personal data of a person under 21 has been collected — for example, as a result of a false age declaration at registration — the account will be immediately closed, all associated data will be deleted or anonymised to the extent permitted by legal retention obligations, and any balance in the account will be forfeited. If you are a parent or guardian and believe that a minor under your care has registered an account on the 83ok Platform, please contact support immediately so that we can take appropriate action.

10 Changes to This Privacy Policy

83ok reserves the right to update, amend, or replace this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes in the way we operate the Platform, or improvements to our data handling practices. When material changes are made to this Policy, 83ok will endeavour to provide notice to registered players by displaying a prominent notice on the Platform or by sending a notification to your registered contact details. The updated Policy will be published on this page with a revised effective date.

Your continued use of the 83ok Platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically so that you remain informed about how 83ok protects your personal data.